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PUBLIC FACILITIES, RECREATION &
SPECIAL EVENTS DEPARTMENT
POLICY NUMBER 1.6
INCIDENT POLICY GUIDELINE
2/2009
8/1/2013; 11/16/2020
Section 1 - Administration
I. PURPOSE
To provide employees and supervisors standard procedures to be completed when an employee or
participant is involved in an incident.
II. PROCEDURE
An incident is an unplanned event that could or does result in personal injury or property damage;
caused by factors that can be identified and controlled. It is the duty of the employee to promptly
report, investigate, and resolve all incidents that are or may be a threat.
A. The following steps are to be followed when an incident occurs.
1. All incidents must be written and reported on an “Incident Report” form within 24 hours of
the incident.
2. Be factual and provide detail.
3. Incident reports should contain the following standard information: who, what, when, where,
why, and how as appropriate. Incident forms must be completed in formal narrative
structure, including all facts. Employees should not include their opinion in these forms,
only factual information.
4. The following are examples of incidents that must be reported:
• Any event that requires a 911 emergency police or fire call.
• Any event that requires a non-emergency (after the fact) police report. Examples of this
would be situations that involve but are not limited to vandalism, theft, fight, and
harassment.
• Any type of power, gas, chemical or other issue where an evacuation occurs.
• Permit violations
• Suspicious persons, events, or circumstances. (suspected physical abuse, loitering)
• Security violations (unauthorized personnel on site (trespassing), blatant disregard of
security policy (bringing firearms into a city facility)
• Vehicle/equipment damage/loss (City of Glendale issued vehicle/equipment)
If in doubt about reporting an incident, report it. It is difficult to articulate a policy that fully
describes every unusual/reportable incident. Reporting process is to facilitate improvements,
which enhance security, safety, environment, or operational efficiency.
B. Completed Incident Report
Incident report forms must be completed, signed, and submitted to your supervisor within
24 hours. All reports are all reviewed at the management level and forwarded to Risk
Management after making a copy for departmental files. If necessary, these reports are then
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passed on to the City of Glendale Police Department (in case where the incident involves an
emergency danger, destruction of property, or threats to life).
Authorized by: Date: February 23, 2021
James P. Burke, Director