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CITY OF GLENDALE
STANDARDS FOR CONDUCTING CITY
BUSINESS FOR ELECTED OFFICIALS AND
BOARDS AND COMMISSIONS
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TABLE OF CONTENTS Page
I. General Background 2
II. Overview of Roles & Responsibilities of Elected Officials 3
CODE OF CONDUCT FOR ELECTED OFFICIALS 3
Section 1. Council Conduct with One Another 4
Section 2. Council Conduct with City Staff 4
Section 3. Council Conduct with The Public 6
Section 4. Council Conduct with Other Public Agencies 7
Section 5. Council Conduct with Boards and Commissions 8
Section 6. Council Conduct with The Media 9
Section 7. Sanctions & Violations 9
CODE OF ETHICS FOR ELECTED OFFICIALS AND BOARDS AND 10
COMMISSIONS
I. Preamble 10
Section 1. Keep the Public Interest Paramount 11
Section 2. Comply with the Law 11
Section 3. Conduct of Members 11
Section 4. Respect for the Process 11
Section 5. Conduct of Public Meetings 10
Section 6. Decisions Based on Merit 11
Section 7. Communication 11
Section 8. Conflict of Interest 11
Section 9. Gifts and Favors 12
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Section 10. Confidential Information 12
Section 11. Use of Public Resources 12
Section 12. Representation of Private Interests 12
Section 13. Advocacy 12
Section 14. Policy Role of Members 12
Section15. Independence of Boards and Commissions 12
Section 16. Positive Work Place Environment 13
Section 17. Implementation 13
Section 18. Compliance and Enforcement Procedures 13
I. General Background
The City Charter, adopted in 1947, establishes a Council-Manager form of government.
Subject to the limitations imposed by the State Constitution and so long as consistent
with State law, all powers of the City are vested in the elected City Council. The Cit y
Council, which is comprised of six council members and the Mayor, enacts local
legislation, adopts budgets, determines policies, and appoints the City Manager, City
Clerk, City Attorney, City Treasurer and City Judge.
The council shall consist of a mayor and six (6) other members to be elected by the
qualified electors of the City of Glendale as follows:
(a) The mayor shall be elected from the city at large, pursuant to the election procedure
(primary and general elections) specified in ordinances which are adopted according to
law or as provided for under the City of Glendale Charter.
(b) The six (6) other council members shall be elected from six (6) geographic districts
within the City of Glendale. Each district shall contain a substantially equal number of
electors. Electors in each district shall vote only for the council candidates nominated
from the district in which the electors reside.
(c) Each candidate for one of the six (6) council seats shall at the time of nomination
and during his tenure maintain his permanent residence within the district from which he
is nominated.
(d) No candidate for the six (6) council seats may run for more than one district in any
regular election.
The City Council is committed to ensuring active public participation in their decision-
making processes:
(a) Through the appointment of citizens to the City’s advisory boards and commissions.
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(b) Through special assignment of citizens to issue-oriented task forces such as the Bond
Committee.
(c) By hosting or attending neighborhood meetings and events.
(d) By sponsoring regional and community forums on such topics as youth,
transportation, economic development and parks.
(e) Through the actions of Citizen Participation Plans in accordance with city ordinances
section 3.304 and 3.305.
II. Roles and Responsibilities of Elected Officials
NOTE: For the purpose of the Code of Ethics and Code of Conduct, the term council
member refers to Mayor and Council; all members of the City Council.
THE MAYOR
The Mayor shall be the chairman of the council and preside over its deliberations. He or
she may make and second motions and shall have a voice and vote in all its proceedings.
He or she shall be recognized as head of the city government for all ceremonial purposes
and by the governor for purposes of military law, but shall have no regular administrative
duties.
THE VICE-MAYOR
The council shall designate one (1) of its members as Vice Mayor, who shall serve in
such capacity at the pleasure of the council. The vice mayor shall perform the duties of
the mayor during the mayor's absence or disability.
THE COUNCIL MEMBERS
All powers of the city, not in conflict with the constitution and subject to the limitations
of this charter, shall be vested in the council, who shall enact appropriate legislation and
do and perform any and all acts and things which may be necessary and proper to carry
out these powers or any of the provisions of this charter.
Code of Conduct
For Elected Officials
This Code of Conduct is designed to describe the manner in which council members
should treat one another, city staff, constituents, and others they come into contact with in
representing the City of Glendale.
The constant and consistent theme through all of the conduct guidelines is "respect.”
Elected officials are called upon to exhibit behavior consistent with the Code of Conduct
and Code of Ethics at all times.
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Section 1 - Council Conduct with One Another
A. Use formal titles
The council should refer to one another formally during public meetings as Mayor, Vice
Mayor or council member followed by the individual's last name.
B. Use civility and decorum in discussions and debate
Difficult questions, tough challenges to a particular point of view, and criticism of ideas
and information are legitimate elements of free democracy in action. This does not
allow, however, council members to make belligerent, personal, impertinent, slanderous,
threatening, abusive, or personally disparaging comments in public meetings or during
individual encounters. No shouting or physical actions that could be construed as
threatening or demeaning will be acceptable.
If a council member is personally offended by the remarks of another council member,
the offended council member should make notes of the actual words used and call for a
“point of personal privilege” that challenges the other council member to justify or
apologize for the language used.
C. Honor the role of the Chair in maintaining order
It is the responsibility of the Mayor, as Chair of the council under the Charter, to keep the
comments of council members on track during public meetings. Council members
should honor efforts by the Mayor to focus discussion on current agenda items. If there
is disagreement about the agenda or the Mayor’s actions, those objections should be
voiced politely and with reason, following commonly recognized parliamentary
procedure.
D. Demonstrate effective problem-solving approaches
Council members have a public forum to show how individuals with disparate points of
view can find common ground and seek a compromise that benefits the community as a
whole. This public forum should be used in the most effective and beneficial manner.
Section 2 - Council Conduct with City Staff
A. Treat all staff as professionals
Clear, honest communication that respects the abilities, experience, and dignity of each
individual is expected. Poor behavior towards staff is not acceptable. Council members
should refer to staff by their title followed by the individual’s last name in public
meetings when first introduced.
B. Limit contact to specific City staff
Questions of City staff and/or requests for additional background information shall be
directed to the City Manager, City Attorney, Assistant City Manager, Deputy City
Managers, or Department Heads.
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Requests for follow-up or directions to staff should be made only through the City
Manager or the City Attorney when appropriate. When in doubt about what staff contact
is appropriate, council members should ask the City Manger for direction. Materials
supplied to a council member in response to a request will be made available to all
members of the council so that all have equal access to information.
C. Do not disrupt City staff from their jobs
Council members should not disrupt City staff while they are in meetings, on the phone,
or engrossed in performing their job functions in order to have their individual needs met.
D. Never publicly criticize an individual employee
Council should never express concerns about the performance of a City employee in
public, to the employee directly, or to the employee's manager. Comments about staff
performance should only be made to the City Manager through private correspondence or
conversation. Comments about staff in the office of the appointed officials should be
made directly to appointed official.
E. Do not get involved in administrative functions
Except as otherwise provided in this charter, neither the council nor any of its members
shall interfere with the execution by the city manager of his powers and duties, or order,
directly or indirectly, the appointment by the city manager of any person to an office or
employment or his removal there from. Except for purposes of inquiry, the council and its
members shall deal with the administrative service under the city manager solely through
the city manager, and neither the council nor any member thereof shall give orders to any
subordinate of the city manager, either publicly or privately.
Nothing in this section shall be construed, however, as prohibiting the council while in
open session from fully and freely discussing with or suggesting to the city manager
anything pertaining to city affairs or the interests of the city.
F. Do not attend meetings with City staff unless requested by staff.
Even if the council member does not say anything, the council member's presence
implies support, shows partiality, intimidates staff, and hampers staff’s ability to do their
job objectively.
G. Limit requests for staff support
Council members are provided with staff to assist with various administrative activities.
These staff members are merit system employees and, while available to assist the
council members to which they are assigned, they remain subject to all the rules and
directives that are applicable to all City employees. Requests for additional staff support,
beyond the currently assigned staff, even in high-priority or emergency situations, should
be made only to the City Manager who is responsible for allocating City resources in
order to maintain professional, well-run City functions.
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H. Do not solicit political support from staff
Council members should not solicit any type of political support (financial contributions,
display of posters or lawn signs, name on support list, collection of petition signatures,
etc.) from City staff. City staff may, as private citizens within constitutional rights,
support political candidates but all such activities must be done away from the workplace
and the staff cannot identify themselves in any manner as City employees.
Section 3 - Council Conduct with The Public
In Public Meetings
Making the public feel welcome is an important part of the democratic process. No signs
of partiality, prejudice or disrespect should be evident on the part of individual council
members toward an individual participating in a public forum. Every effort should be
made to be fair and impartial in listening to public testimony.
A. Be welcoming to speakers and treat them with care and gentleness
For many citizens, speaking in front of council is a new and difficult experience. Under
such circumstances many are nervous. Council members are expected to treat citizens
with care and respect during public hearings. Council members should commit full
attention to the speakers or any materials relevant to the topic at hand. Comments and
non-verbal expressions should be appropriate, respectful and professional. Questions by
council members to speakers should seek to clarify or expand information.
B. Be fair and equitable in allocating public hearing time to individual speakers
The Mayor will determine and announce time limits on speakers at the start of the public
hearing process. Generally, each speaker will be allocated five-minutes with applicants
and appellants or their designated representatives allowed more time. If many speakers
are anticipated, the Mayor may shorten the time limit and/or ask speakers to limit
themselves to new information and points of view not already covered by previous
speakers. The public hearings and citizen comments time will be conducted in
accordance with Resolution 3136.
Each speaker may only speak once during the public hearing unless the council requests
additional clarification later in the process. After the close of the public hearing, no more
public testimony will be accepted unless the Mayor reopens the public hearing for a
limited and specific purpose.
C. Active listening
Council members shall actively listen to and be attentive to speakers.
D. Ask for clarification, but avoid debate and argument with the public
Only the Mayor, not the individual council members, should interrupt a speaker during a
presentation. However, a council member can ask the Mayor for a point of order if the
speaker is off the topic or exhibiting behavior or language the council member finds
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disturbing. Questions by council members to members of the public testifying should
seek to clarify or expand information.
E. Follow parliamentary procedure in conducting public meetings
The City Attorney serves as advisory parliamentarian for the City and is available to
answer questions or interpret situations according to parliamentary procedures. Final
rulings on parliamentary procedure are made by the Mayor, subject to the appeal of the
full council.
In Unofficial Settings
F. Make no promises on behalf of the Council in unofficial settings.
Council members will frequently be asked to explain a council action or to give their
opinion about an issue as they meet and talk with constituents in the community.
It is appropriate to give a brief overview of City policy and to refer to City staff for
further information. Overt or implicit promises of specific council action, or to promise
City staff will take some specific action are to be avoided.
Section 4 - Council Conduct with Other Public Agencies
A. Be clear about representing the city or personal interests
If a council member appears before another governmental agency or organization to give
a statement on an issue, the council member must clearly state 1) whether his or her
statement reflects personal opinion or is the official stance of the City; 2) whether this is
the majority or minority opinion of the council.
B. Representation of the City on an Outside Board, Commission, or to an Outside
Agency
If the council member is representing the City, that council member must consistently
support and advocate the City’s official position on an issue and cannot foster or further a
personal viewpoint that is inconsistent with the official City position.
Council members must inform the council of their involvement in an outside organization
if that organization is or may become involved in any issue within the City’s jurisdiction.
If an individual council member publicly represents or speaks on behalf of another
organization whose position differs from the City’s official position on any issue, the
council member must clearly communicate the organization upon whose behalf they are
speaking and must withdraw from voting as a council member upon any action that has
bearing upon the conflicting issue.
C. Correspondence also should be equally clear about representation
City letterhead shall be used only when the council member is solely representing and
speaking on behalf of the City and with the council member’s official capacity. A copy of
official correspondence should be given to the council office and mayor’s office staff to
be maintained as a public record.
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D. Representation of the City on Intergovernmental Commissions and Other
Outside Entities
Council members serving on committees or boards as the City representative on outside
entities or agencies shall properly communicate with other council members on issues
pertinent to the city.
Section 5 - Council Conduct With Boards and Commissions*
*Mayor and City Manager ex-officio members.
The Mayor and City Manager shall be ex-officio members, without voting privileges, of
all boards and commissions.
A. Limit contact with Board and Commission members to questions of clarification
Council members shall not contact a Board or Commission member to lobby on behalf of
an individual, business, or developer. Council members may contact Board or
Commission members in order to clarify a position taken by the Board or Commission or
a member of that Board or Commission. Council members may respond to inquiries from
Board and Commission members. Communications should be for information only.
B. If attending a Board or Commission meeting, be careful to only express personal
opinions
Council members may attend any Board or Commission meeting, which are always open
to any member of the public. However, they should be sensitive to the way their
participation—especially if it is on behalf of an individual, business or developer—could
be viewed as unfairly affecting the process.
Except as allowed by the City charter, public comments by a council member at a Board
or Commission meeting should be clearly made as individual opinion and not a
representation of the feelings of the council.
C. Remember that Boards and Commissions serve the community, not individual
council members
The City Council appoints individuals to serve on Boards and Commissions, and it is the
responsibility of Boards and Commissions to follow policy established by the council.
However, Board and Commission members do not report to individual council members,
nor should council members feel they have the power or right to threaten Board and
Commission members with removal if they disagree about an issue. Appointment and re-
appointment to a Board or Commission will be based on such criteria as recommended by
the Government Services Committee.
D. Be respectful of diverse opinions
A primary role of Boards and Commissions is to represent many points of view in the
community and to provide the council with advice based on a full spectrum of concerns
and perspectives. Council members may have a closer working relationship with some
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individuals serving on Boards and Commissions, but must be fair and respectful of all
citizens serving on Boards and Commissions.
E. Keep political support away from public forums
Board and Commission members may offer political support to a council member, but
not in a public forum while conducting official duties. Conversely, council members
may support Board and Commission members who are running for office, but not in an
official forum in their capacity as a council member.
Section 6 - Council Conduct with the Media
A. Expression of Positions on Issue
When communicating with the media, council members should clearly differentiate
between personal opinions and the official position of the City. All council members
represent one vote of seven and until a vote on any issue is taken, council members’
positions are merely their own.
B. Discussions Regarding Staff Members
Council members should not discuss personnel issues or other matters regarding
individual staff members in the media. Any issues pertaining to staff should only be
addressed directly to the City Manager.
Section 7 – Sanctions & Violations
A. Process
(1) The first and most important step in this section is the requirement that the offended
Council member address the concern with the offending Council member including
a description of the specific action observed, the relationship of that event to the
Code and, if applicable, the impact it had on the offended Council member. The
purpose of this first step is to assure that an attempt has been made to discuss the
issue and resolve the conflict without proceeding further. This step requires no
formal action and no involvement of other Council members.
(2) Either party may request, and both must agree, to seek a third party who will assist
in facilitating the discussion toward a mutually satisfactory conclusion. If any
expenses are incurred they will be paid for equally from the district funds of each
member engaged in the mediation.
(3) If the situation cannot be settled through the process in steps (1) and (2), either
Council member may choose to refer the concern to the entire Council for their
review. The Council will serve as a committee of the whole for purposes of Code
violation and sanction consideration.
(4) To present the concern to the Council, the offended member must advise the
offending Council member that the issue will be taken to the Council and
subsequently ask the City Manager to post the issue for the earliest upcoming
executive session. All laws pertaining to executive session will apply. Included in
those rules is the option for the offending Council member to exercise their right to
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request that the discussion be held in an open hearing. The City Attorney’s Office
will prepare notice to the Council member or Council members that are to be
discussed in executive session as required by law.
(5) The Council will discuss the issue in order to:
(a) become fully informed;
(b) determine if there appears to be a violation of the Code of Conduct;
(c) seek resolution without further action or, if necessary schedule the issue for
an upcoming public hearing for final determination regarding whether a
violation occurred and if necessary;
(d) determine what sanction is most appropriate; customarily, sanctions are
limited to a letter of reprimand or censure.
(6) A 2/3 vote of the Council at a regular council meeting will be required for a
determination that a violation has occurred and likewise, a 2/3 vote for the sanction
to be imposed.
(7) If a sanction is imposed, the language will follow a specific format to be established
by the Council and used consistently as such situations occur.
B. Effects of Violations
The Code of Conduct alone does not provide a basis for challenging the validity of any
final enactment, resolution, decision, determination, or recommendation of the council, a
board or a commission.
CODE OF ETHICS FOR ELECTED
OFFICIALS AND BOARDS AND
COMMISSIONS
I. Preamble
The citizens of Glendale are entitled to have fair, ethical and accountable local
government which has earned the public's full confidence. In keeping with the City of
Glendale commitment to effective functioning of democratic government, public
officials, both elected and appointed, shall comply with both the letter and spirit of the
laws and policies affecting the operations of government; be independent, impartial and
fair in their judgment and actions; use their office for the public good and not for personal
gain. All public deliberations and processes shall be conducted openly, unless to be held
confidential in accordance with the law, and in an atmosphere of respect and civility.
To this end, the Glendale City Council has adopted a Code of Ethics for members of the
City Council and of the City's boards and commissions to assure public confidence in the
integrity of local government and its effective and fair operation.
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Section 1 – Keep the Public Interest Paramount
Recognizing that stewardship of the public interest is their primary concern, all members
will work for the common good of the people of Glendale and not for any private or
personal interest, and they will assure fair and equal treatment of all persons and issues
coming before the Glendale City Council, boards and commissions.
Section 2 – Comply with the Law
Members shall comply with the laws of the nation, the State of Arizona and the City of
Glendale in the performance of their public duties. These laws include, but are not limited
to: the United States and Arizona constitutions; the Glendale City Charter; laws
pertaining to conflicts of interest, election campaigns, financial disclosures, employer
responsibilities, and open processes of government; and City ordinances and policies.
Section 3 – Conduct of Members
The professional and personal conduct of members must be above reproach and avoid
even the appearance of impropriety. Members, in compliance with the Code of Conduct,
shall refrain from abusive conduct, personal charges or verbal attacks upon the character
or motives of other members of council, boards and commissions, the staff or public.
Section 4 – Respect for Process
Members shall perform their duties in accordance with the processes and rules of order
established by the City Council and board and commissions.
Section 5 – Conduct of Public Meetings
Members shall prepare themselves for public issues; listen courteously and attentively to
all public discussions before the body; and focus on the business at hand. They shall
refrain from interrupting other speakers; making personal comments not germane to the
business of the body; or otherwise interfering with the orderly conduct of meetings.
Section 6 – Decisions Based on Merit
Members shall base their decisions on the merits and substance of the matter at hand,
rather than on unrelated considerations.
Section 7 – Communication
Members shall publicly share substantive information that is relevant to a matter under
consideration by the council or boards and commissions, which they may have received
from sources outside of the public decision making process.
Section 8 – Conflict of Interest
In order to assure their independence and impartiality on behalf of the common good,
members shall not use their official positions to influence government decisions in which
they have a material financial interest or where they have an organizational responsibility
or personal relationship which may give the appearance of a conflict of interest.
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Furthermore, members shall comply with the law and rules with respect to all actual or
potential conflicts of interest.
Section 9 – Gifts and Favors
Members shall not take any special advantage of services or opportunities for personal
gain that are not available to the public in general. They shall refrain from accepting any
gifts, favors or promises of future benefits which might compromise their independence
of judgment or action or give the appearance of being compromised. Members shall
comply with state laws pertaining to the disclosure of gifts or prohibits against gift in any
specific and applicable circumstances.
Section 10 – Confidential Information
Members shall respect the confidentiality of information concerning the property,
personnel, or affairs of the City. They shall neither disclose confidential information
without proper legal authorization, nor use such information for private interests,
financial gain, or any other personal purposes.
Section 11 – Use of Public Resources
Members shall not use public resources not available to the public in general, such as
City staff time, equipment, supplies or facilities, for private gain or personal purposes.
Section 12 – Representation of Private Interests
In keeping with their role as stewards of the public interest, members of council shall not
appear on behalf of the private interests of third parties before the council or any board,
commission or proceeding of the City, nor shall members of boards and commissions
appear before their own bodies or before the council on behalf of the private interests of
third parties on matters related to the areas of service of their bodies.
Section 13 – Advocacy
Members shall represent the official policies or positions of the City Council, board or
commission to the best of their ability when designated as delegates for this purpose.
When presenting their individual opinions and positions, members shall explicitly state
they do not represent their body or the City of Glendale, nor will they allow the inference
that they do.
Section 14 – Policy Role of Members
Members shall respect and adhere to the council-manager form of government as
established by the City Charter. Members therefore shall not interfere with the
administrative functions of the City or the professional duties of City staff; nor shall they
impair the ability of staff to implement council policy decisions.
Section 15 – Independence of Boards and Commissions
Because of the value of the independent advice of boards and commissions to the public
decision-making process, members of council shall refrain from using their position to
unduly influence the deliberations or outcomes of board and commission proceedings.
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Section 16 – Positive Work Place Environment
Members shall support the maintenance of a positive and constructive work place
environment for City employees and for citizens and businesses dealing with the City.
Members shall recognize their special role in dealings with City employees to in no way
create the perception of inappropriate direction to staff.
Section 17 – Implementation
As an expression of the standards of conduct for members, the Code of Ethics for Elected
Officials and Board and Commission Members is intended to be self-enforcing. It
therefore becomes most effective when members are thoroughly familiar with it and
embrace its provisions.
Section 18 – Compliance and Enforcement Procedures
A. Process for Councilmembers
(1) The first and most important step in this section is the requirement that the offended
Council member address the concern with the offending Council member including
a description of the specific action observed, the relationship of that event to the
Code and, if applicable, the impact it had on the offended Council member. The
purpose of this first step is to assure that an attempt has been made to discuss the
issue and resolve the conflict without proceeding further. This step requires no
formal action and no involvement of other Council members.
(2) Either party may request, and both must agree, to seek a third party who will assist
in facilitating the discussion toward a mutually satisfactory conclusion. If any
expenses are incurred they will be paid for equally from the district funds of each
member engaged in the mediation.
(3) If the situation cannot be settled through the process in steps (1) and (2), either
Council member may choose to refer the concern to the entire Council for their
review. The Council will serve as a committee of the whole for purposes of Code
violation and sanction consideration.
(4) To present the concern to the Council, the offended member must advise the
offending Council member that the issue will be taken to the Council and
subsequently ask the City Manager to post the issue for the earliest upcoming
executive session. All laws pertaining to executive session will apply. Included in
those rules is the option for the offending Council member to exercise their right to
request that the discussion be held in an open hearing. The City Attorney’s Office
will prepare notice to the Council member or Council members that are to be
discussed in executive session as required by law.
(5) The Council will discuss the issue in order to:
(a) become fully informed;
(b) determine if there appears to be a violation of the Code of Conduct;
(c) seek resolution without further action or, if necessary schedule the issue for
an upcoming public hearing for final determination regarding whether a
violation occurred and if necessary;
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(d) determine what sanction is most appropriate; customarily, sanctions are
limited to a letter of reprimand or censure.
(6) A 2/3 vote of the Council at a regular council meeting will be required for a
determination that a violation has occurred and likewise, a 2/3 vote for the sanction
to be imposed.
(7) If a sanction is imposed, the language will follow a specific format to be established
by the Council and used consistently as such situations occur.
B. Process for Board and Commission Members
Inappropriate behavior can lead to removal. Inappropriate behavior by a Board or
Commission member should be communicated to the Chair of the Government Services
Committee who will communicate to the council member who presented the member for
appointment. If inappropriate behavior continues, the situation will be brought to the
attention of the council and the individual is subject to removal from the Board or
Commission in accordance with any applicable ordinance.
C. Effects of Violations
The Code of Ethics alone does not provide a basis for challenging the validity of any final
enactment, resolution, decision, determination, or recommendation of the council, a
board or a commission.