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HomeMy WebLinkAboutMinutes - Minutes - City Council - Meeting Date: 10/31/2016City of Glendale 58fi West Glendale Avenue Glendale, AZ 85301'll' ry Meeting Minutes - Final Monday, October 31, 2016 9:00 AM Special Workshop Glendale Regional Publlc Safety Training Center, 1{550 West Gfendafe Avenue, Room 212, Glendale, Arlzona 85307 Citv Council Workshop MayorJerryWelerc Vice tayor lan Hugh Cou nc i lmem ber J amle Aldama Cou nc ilmembr Samu el C havl n Counc llmember Ray Nalnar Councllmember Laurcn Tolmachoff Cou nc ll member Ban Tu mer City Council Workahop tee0ng lf,lnules - Final octobel 31,2016 CALLTOORDER Prsgent 6 - Abcent 'l - Mayor Jerry lAbiers, Mce Mayor lan Hugh, Councilmember Jamie Aldama, Councilmember Ray Malnar, Councilmember Lauren Tolmachoff, and Councilmember Bart Tumer Councilmember Samuel Chavira woRr$HoPsEssroN 1.16-553 Also present were Kevin Phelps, City Manager; Michael Bailey, City Attomey; and Julie Bower, City Clerk. STRATEGIC PLANNING & BALANCED SCORECARD INITIATIVE Staff Contact: Kevin Phelps, Cig Manager Mayor \A/eiers called the meeting to order at 9:01 a.m. Vice Mayor Hugh said Councilmember-Elect Clark was in the audience and asked if she could join Council at the table. Mr. Phelps said Councilmember Chavira was unable to attend the workshop. Council had no objection to Councilmember-Elect Clark ioining the dascussion. Mr. Phelps said a strategic plan was an ongoing process about how the City made decisions and set priorities. Douglas Griftn, Founder/Director, Advanced Strategy Center, said the discussion would focus on three things: fundamental core values, vision and missaon. He explained the laptops were a way br Council to participate anonymously. He introduced Carl Lundblad, Regional Claent Direclor of the Advanoed Strategy Center. Mr. Griffen said in Sedion 1, the focus would be on identifing core values. People wanted to have strong values. lf the values weren't real, there would be a lot of anconsistency. He was targeting 4 to 6 key thematic areas. Sectaon 2 would focus on a vision for the future and Seclion 3 would be the mission. Mr. Grifien sairj the Advanced Stralegy Lab (ASL) prooess blended electronic brainstoming with idea catagoization, prioritization and the electronic survey. He reviewed the questions asked in the stakeholder suney. Councilmember Tolmachoff asked if there was an order to the @mments. Mr. Griffen said there was no order implied nor was there any prioritization of the commenls. Councilmember-Elecl Clark asked how many ot the respondents lived in south Glendale because the commenb were addressing two Glendales, north and south. She would like to know that there was a sampling throughout the Caty. Mr. Grifbn said it was qualitative research and these were not proieciable rEsults. He said Councilknew Glendale pretty well. CWolClan(na hgp,Prttt.donlr/UtUC City Council Workahop lrleeting tinuieg - Final October 31,20t6 Jean Moreno, Strategic Initiatives & Special Proiects Executive Officer, explained that not all of the respondents, such as some of the business owners and City employees, might be residents of the City. Mr. Phelps said it had been more than a decade since Glendale had last gone through this process. He suggested Council combine the survey results with their own personal knowledge of the City. This was just the beginning and defnitions would have to be applaed. Mr. Grifbn asked Councilwhat made Glendale "Glendale" to each of them. Councilmember-Elect Clark said the City had gone through some difficult times perhaps because of decisions made by Councils of the past. The present Council pulled the City out of the financial difficulty and alloned it to be abh to focus on the citizens. Councilmember Aldama said it was a multigenerational family community. the Caty had ahrvays had struggles sinoe its inception and at had a lot of hastory. Residents could walk and meet their neighbors. lt was a special plaoe. lt was a very diverse oommunity so the organization needed to be that way too. Councilmember Turner said we were still here because we chose to be here and we saw a liiture here. The challenge was, horr did we contanue to create a community that people wanted to stay in and wanted to come to. The City was diverse but not very well mixed. There needed to be affordable housing throughout the whole community as well as safety throughout the whole community. Councilmember Malnar said it was a place where residents had a lot of choices in how they lived. There was dilersity an tems of a large lot with farm animals or a small lot, condo, etc. lt was difficult when there was such a wkie variety to bring the community together and let people live the way they wanted to. Mayor Weiers said we were our own @mmunity but part of the valley which provided more opportunity. There was regionalism. Councilmember Tolmachofi said there were so many people who were passionate about the community and didn't want two Glendales and wanted to move the City fonrard. Mr. Grifien asked Council to answer the first two questions on their laptops: !4/hy did values matter for an organization? What did values enable an organization to do or accomplish when they were well defined and consistently implemented? The r€sponses included: Create trust Makes it fair Provkje Msion Compass for behavior Quality of life Respect Creates a sense of belonging Opportunities Consistency Can do attitude for entire organization - facilitate rather than regulate Creates a check on aclions when tempted to go astray CftyolAttf'tf/a P.ec 2 Prlnt.,d oa lua2uc Gity Council Workshop ileeting tinutee . Final October 31,2016 Ofbrs parameters to employees and citizens alike Helps all know what erpectations are Open communication - all across organization They demonstrate whatwe value most It's all in defining the elements of the value in specific praclicalways Fully transparent to all Provide accountability Set tone for organization, set direction for employees to follow, Mr. Grifbn summarized the responses: Creates trust Equity Values drive and align wfth desired behaviors lmply a level of respecl Operational consistency Framework for decisions Creates clear expectations and a sense of attitude Foslers open communications and creates accountability. Mr. Griffen asked the next question: wrat did you think created strong and enduring values in an organization? The responses included: Successes Buy-in Accountability Integnty Results Sinkable values Values that all can agree on Trust Bottom to top driven Adherence Attainable Honest input Clear direclion Data driven Team approach Values with input ftom the entire organization Recognition and rewards for succEss Leadership advances values thru behavior l/Vellvetted Clear expectations and accountability Happy citizens Atmosphere of encouragement Community input Recognizing when someone does the rightthing instead of the easy thing Recognize that 1q)o/o buy in is not possible Values citizens trust Mr. Griffen summarized the responses: Strong buy{n fiorn all stakeholders Accountability in execution CltyotGbilL|c P.9.3 Prtntd on lilannC City Councll Workahop Meetng lllnutee - Final October 31, 2016 Baseline of integnty and trust Values seem to drive consistent organizational success Values are clear/understandabh Values that are agreed upon by a broad set of stakeholders Developed with input of entire organization Leadership recognizes/rewards behaviors around the values Realistic and can be put into play \A/ell vetted/reviewed - people get them laG begin to see successes appear that broaden organizational buy-in Create an opportunity for everyone to belthey are being treated fiaarly CouncilmemberTolmachoff said when you start having sucoess, you get buy-an. Councilmember Aldama said just about all of the staff in attendance was in management. lf we were not setting the example, hor did 'i,e expect anyone else to do it. \lG had to be the ambassador. lt started with this group here. Mr. Grifbn said we talked about the values and we used them as the ftamework. Decisions had to be guided by the values even during tough times. Mayor Weiers said what about fairness. People had to feel like they were being treated fairly. Mr. Grifbn asked the following qr.rcstion: \fvhat did you bel were the most important values/themes that should guide the Cig of Glendale, its employees, ib workplaoe, its leaders and ils interadion with the community. The responses included: Integrity - honesty consistently applied Trust Respect Quality of lib Vision Respect Honesg in all its dealings I nvestment an employees Trust in our staff Respect of othec an the organization \Ablcome everybody to Glendale Compassion Lead by example t^re start with "yes' Facilitate whenever possibh rather than regulate Transparency Providing quality servi0es at reasonable cost Celebrate employee su@ess Safe environment to raise a family Orn up to our shortcomings then fix them Create a culture of lifelong leamers value probssional development and continuing education Value citizen input Evidence, not aneodotes Provide the seMoes the citizens deserve Value for all levels of employee positions \Mllingness to move fonrard and leam from mistakes Cnyo'Abil,/a P.gp a PrtntdonlilUWlA City Council Workrhop teeting llinuteg - Flnal October 31,2016 Diversity in the workplace Take time to consider and deliberate, then implement with speed Evenhandedness, no favoritism Business friendfy, fast to acl on requests, easy to work wath Measure, adiust implement, measure, adjust implement Equitable seMces for all Categorization of core value themes that have emerged: 1 Guided by integity/trust 2 Quality serviceVoperationalexcellence 3 A heritage of inclusiveness and belonging 4 Innovation matlers 5 A bias for aclion 6 A oonstant investrnent in development and leaming 7 Communiu driven Councilmember Tumer said trust was an ouput. Mr. Griffen said that was a good poant. Mr. Grifien asked Councal to score the seven irJeas on a $point scale. The scores were as follows: 1 Guided by integng 4.7 2 Qualityservioes/operationalexoellence 4.6 3 A heritage of inclusiveness and belonging 4.6 4 Innovataon matters 4.6 5 A bias for adion 4.3 6 A constant investnent in development and leaming 4.1 7 Community ddven 3.7 Councilmember Tolmachoff said 1 through 4 were how the organization was run, 5 was a peroeption. Mr. Grifbn said'A bias for action'could be incorporated into one of the other statements. Councilmember Tumer was concemed that tansparency wasn't anywhere on the list. Councilmember Tolmachofi said Council was committed to transparency. Councilmember-Elecl Clark liked that ? bias for action" stood on its own. There was a prrblic perception that the ctty didn'l operate as quid<fy as it shoufd. lt was an important statementto make. Mr. Grifien asked that Council look at the 7 ideas again and assess them in four difierent ways. How importrant they blt fie value would be in guiding and supporting the Clty in the ftrture; how well lhe value could be applied by City employees; how well the value served the community and extemal stakeholders the Crty interacted with; and was this an enduring value that was applicable to every area of the organazation and community? Results 1 Guided by integrity 9.7 C,tyolctattua tue.6 Prtnted on ItBlinlc City Council Workehop lleeting tinutes - Final October 31, 2016 2 Qualityservices/operationalexoellence 9.6 3 Community driven 9.4 4 lnnovation matters 8.9 5 A constant invesfnent in dev & leaming 8.4 6 Heritage/inclusiveness & belonging 7.7 7 Bias for aclion 7.6 Councilmember Tumer had a problem with \rte start wath yes." Councilmember Aldama said the City was regulating instead of facilitating. lt needed to get back to the fundamentals of facilitating. He agreed that you couldn't just say yes riJht off the bat and sugg$ted using the word facilitate instead. Mayor Weiers said it was important to have the mindset that we were going to figure out ways to make it happen, to have the mindset of 'yes.' Councilmember Tolmachoff would prefer committed to faimess and transparency. She said the whole culture should be'how can we help you." CouncilmemberTumerwas more comfortable with "we look for merit in every idea.' Councilmember Aldama said when a constituent had an iriea, he couldn't say yes, but he could look at it and see if it had merit. Councilmember-Elect Clark said Ont gave a sense that we were herc to make it happen if we could. Mr. Grifbn said a visaon statement should be emotionally inspiring, time specific, inspire bold action and set direction for the organization. lt should also be memorable, clear and concise and be aligned with the organization's values. Mr. Grifbn asked Council for their vision of what Glendale would look like or accomplish in the next five years. The results included: Lorrest response times in the Valley, public safety Financial stability Lorvest crime rate in the state Fiscal strability Best roads Emphasis on citizens'quality of life issue Lorer than average tiaxes Like amenities throughout Glendale Glendale inftastruclure the best in the valley Top 10 safest city in state Commitnent to one Glendale All portions of community are sab and well-maintained Lush green parrc that the neBhborhood enjoy using Citizen pride in parks and all outdoor activitiEs One community mand set within the organization Every resident bels sab in their home and on streets Desirable location for people and businesses Best equipped and trained public sabty Fonrard thinking, innovative Retum of traditional events Most fiscally-responsible dg in state CilyorA&,nd'/l.tug.c Pdt tcd on Italinli Clty Council Workahop Meetng llinutes - Fanal October 31, 2016 Public health is valued as muclr as public safety By 2O25 has attracled 10,@0 nar hbhjaying jobs Transparency within the organization Fire department role in community health is recognized Stable leadership Best bond ratings possible Elimination of titles of our communities Bring two Glendales together Light railto downtown on track for completion by 2026 Lorer cost forwaler Greater use of social media to survey citizen @ncems and needs Be open to public private partnerships A thriving city that is attractive to those who are looking to call a city home Economic development is evident throughout Glendale notiust outskirts lmplementat on of incubators Place to build your commercial enterpris€ Regular city seMces at a high level Decision of anchor industries to attrad Working with our largest businesses to help Glendale succeed Proactive approach to econ dev Vision for loop 303 conidor Spend transportation dollars more Engage city leadership with schools Healthy historic downtorrn Finish Northern Parhray Coundmember-Becl Clark said the 'one Glendale" mindset, especially for employees was amportant. CouncilmemberTolmachoff said the sabty of the community was important. Councilmember- Elect Clark said ther€ was still a need for the availability and quality of parks and recreation. Mr. Grifbn summarized the results: A clear level of financial stability/sustainability for the future A truly safe environment - lowest crime rate an the state Glendale has developed a reputation for the finest quality of life an the strate A modem infrastruc{ure that will support our growth for the breseeable future A commatment to parkJop€n spacas aligned with the interests of our community \Ale have created a "One Community'mindset \A/e have achieved a regional/national reputation for the finest public sabty operations \A/e are widely regarded as one of the most innovative communities in the region lAb have developed an advanoed/efficient publictransportatlon system that is multi modal lAb have developed a reputration for public/private partnerships Glendale has implemented an eco-system to support a new startup businesses at a faster rate than anyone an the state Our level of community engagement is evidenced by the involvement our citizens in a wide range of initaataves \Ale have optlmized the number/size of special events for Glendale creatang cornmunity involvement lAb have focused on the development of our downtovvn, blending historic preservation with neur growth; downtown Glendale is a genuine destination CtyotG,am/llo P.9.7 Pdilt d dt rt6l2olc City Councll Workshop ilaeting manute3 - Fanal october 31,2016 Through our economic development and business focus we have attracted a significant new levelof high payinglobs Our focus on education has resulted in one of the hQhest quality education systems as well as high schoolgraduation rates in the state Glendale has become acknowledged by its peers as being a leader in the development of the West Valley \Ab have expanded our aiport appropriately to support businesVtraveler dev Glendale has become widely viewed as a great place to have a career and to work Councilmember-Elecl Clark said the completaon of Heroes Park after so many years would be important. Councilmember Aldama said the City had numerous p@ects, such as Orangewood Park, that hadnl been finished. Council needed to prioritize all of the parks and inftastructure pojects. Heroes Park wasn't the only one but it had gotten the attention. Councilmember Tolmachoff said being flexible and asking did it work now. Things like the courthouse, the real estate inventory, some of the plans were pretty old and maybe didn't apply anymore. Mr. Grifbn asked Council to assess each of the vision elements in terms of how compelling they were as part of a future vision 5 years from now. The results included: 1 Financialstability 10.0 2 Safe environment 9.3 3 Quality of lib 9.0 4 Modem inftastruclure 8.9 5 Suppon strart up business 8.7 6 One Community 8.7 7 Doryntown development 8.4 8 Prioritization of projects 8.4 9 Commitment to parks/open space 8.3 10 Regionaunational reputation for public safety 8.3 11 Airport expansion for business/haveler development 8.1 12 Great place to have career and to work 8.1 13 Communityengagement 8.0 14 Reputation br finest qualiU of lib in state 8.0 15 Reputation for public/private partnerships 7.6 16 Innovative communities in region/county 7.3 councilmember Tumer said Council had to keep in mind that the city wasn't goang to have the same crime rate as Paradise Valley or Fountain Hills. Councilmember-Elecl Clart said some of the items were more long term than 3-5 years such as a modem inftastructure. Councilmember Tumer saad for some of the items, like parks and infrastructure, Council should have a plan an plaoe in $5 yeaa. Mr. Grifien asked how Council would articulate its vision for Glendale and how it would know that Glendale had achieved or made significant progress toward the vision. There were five themes: financial sustainability, robust economic development environment, never sacrifice sabty, aspect of quality of life and genuinely a destination. He was not sure lhe'€ would be time to getto a statement. CltyolGlcmblc tuC.E Prliltad on rl&2uc Clty Gouncil Workshop ttleetng tllnutee . Flnal October 3t,2016 Councilmember Tumer said they had all focused on the same things but there seemed to be a lot missing. Residents and employees w€re not represented. Mr. Grifbn said it did have to be relevant to the stakeholders. There did have to be something in there for them. lt was hard to do and would take some iterations. Mr. Grifbn made the following suggestaon for a vision statement Glendale 2020 is the gateway for the \lGst Valley. \Ab are financially strong, we are a one-community mandset, we are a sab and well-run city. \A/e are a net anraclor of new business-large and small in the markets/industries that matter for the future. \A/e are also a net attractor of residents/families who are aligned with our values and seek the balanoe of quality of life and career opportunities. \A/e have become the model for the new American community. Mr. Grifbn said these were recuning words and phrases forthe City's mission: Treat all of our citizens with cornpassion and equality Excellenoe Respect Meet the needs of our citizens quickly and efficiently Empathy Value ouremployees Make decisions in the best interest of the communig Balanoe Encourage innovation Future Treat all people fairly Servioe even when il's painful Provide leadership through excellence Nurture Integrity lAblcome new ideas Transparency Reach for Treat all people fairly wifr compassion Reach for I can ratherthan I cannot Come to work with a smile Seek understanding, provide insight Make someone's life better everyday Provide excellent quality of lib services Allow mistakes by employees He summarized them as follows: \Ale treat all of our citizens with compassion and equality \A/e meet our citizens' needs quickly and efficiently The right levelof service everyday The best level of seMces at the best level for the best ftrture \A/e make someone's life better everyday Mr. Grifbn asked if Council had any prebrenoes for the mission statement. Mayor\A/eiers and Councilmember-Elect Clark prefened the fifth statement. Clty of Glcnchlc P.g.g Pritttod on ,ilAmtc City Gouncil Workshop Meetng tinutes - Final october 31,2016 ADTOURNMENT Councilmember Tolmachoff prefened the fourth statement. Councilmember Tumer also liked the fourth but prefened 'high level' instead of "best level'. He would prebr that the fifth be worded as follows, "We make lives better e€ryday." Mr. Gdffen asked Council what they liked about the stratement '\A/e make someone's life better everyday" and what they would change to make it better. He hanked everyone for attending the session and for their participation. Mr. Phelps hoped Council found the session worthwhile. lt was an opportunity to provide important input and staff had leamed a lot and gathered good information. lt was the first step and there was still work to do on the mission and vision statement. A motion wag made by Councilmember Aldama, aeconded by Vice Mayor Hugh, to adjoum the meeting. The moton canied by the followlng vote: 6 - Mayor Weaers, Vice Mayor Hugh, Councilmember Aldama, Councilmember Malnar, Councilmember Tolmachoff, and Councilmember Tumer 1 - Councilmember Chavira The City Council adjoumed at 2:07 p.m. I hereby oertify that the foregoing minutes are a true and conec{ copy of the minutes of the meeting of the Glendale City Council of Glendale, Arizona, held on the 31st day of Oclober, 2016. I further oertiff that the meeting was duly called and held and that a quorum was present. oawuis 4ft day ot A,b/g+64&o16. Aye: Abgent: CftyofGrortuto P.g.10 Pr{nt dqrlrlnnlC